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I didn't realize until I received the order confirmation email that the store locator placed my store for pick up in NYC. I don't live near NYC. My own fault, I should've paid more attention. I tried to see if there was any way to cancel my order through my account—— no dsw check your gift card balance.
I tried the online live chat again—— still cycling shoes old style waiting and kept disconnecting.
Tried calling the customer service number—— after being redirected from menu to menu and being asked to complete a survey which honestly made ddsw want to start banging my head against the wallit finally put me in a queue to talk to someone.
The problem: My reason for the one star rating isn't the people who work for DSW or the stores themselves, they're great. It's the dreadful online ordering process and inability to get a hold of someone to help you within a reasonable amount of time. Like so many other stores that have this same issue, Tift wish they would work harder on fixing it.
This is my first time dsw check your gift card balance last ordering from DSW. After waiting for dhb r1 road cycling shoes than two hours yesterday and today to get someone on the phone. Literally no one answers no matter what prompt numbers you push.
Sidi retailers, awful way to treat your customers.
I'm going dsw check your gift card balance have to dispute this charge on my cc to get any resolution. However, at checkout I did not receive the discount. Nice scam, DSW Lesson learned Today I realize that they have not sent me a ship date which is odd.
I call their line and find "all agents are busy" but you can get a call back without waiting by pressing 1".
I do that and do not get a call back for hours.
I also get a message that says "your order needs something additional" -- all I really wanted was a ship date. When I finally get an agent she tells me that the info on ship will be available online shortly.
That never happens. Also if you try to "chat" you also get a busy "go to the FAQ page".
This is totally unprofessional. I found a pair I liked, unhelped, and made my way to the register. I understand each store has its policies but 10 dollars off a shoe because I risked my life so you could sell this shoe?
I digress, but when I get dsw check your gift card balance I actually look at the box and notice the deal I get from them, I have pictures as well! Balanec have knee pain with new cycling shoes shoe. Was online and I have never been able to reach anyone on the phone.
I had to return some shoes because they did not fit and I am still yet to get in touch with anyone and my refund is has not been a process although they already receive the merchandise. I have called and called. All dsw check your gift card balance yeah this music and a recording that says someone will be with me momentarily and no one ever comes on the phone. After being on hold for two hours tops chdck was able to get anyone. I do not recommend this company.
I placed an order that was supposed to be delivered on Apr 4, It stated that a label had been created. There was no other activity.
I called DSW. I could not get connected directly to a customer service rep.
I was on hold waiting for a rep for a long time. I finally selected a callback. A customer service rep called me back a yoru hours later. I explained the problem and she said she would send an email to the appropriate dept.
After a couple of days, I still hadn't received an update so I called again. I was connected to ddsw rep after a short hold. The rep told me that the previous rep had sent the message to the wrong dept, and she would forward it to the correct dept. It is now Apr 11th. I have not received any updates from the company. I called and waited vard minutes but was still not connected to a rep, so I selected a callback. A rep called soulcycle sneakers back, apologized, and agreed to cancel dsw check your gift card balance order, credit my account, and give me points for my inconvenience.
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